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The Interview
Interview is an opportunity for both the employer and the applicant
to gather information. The employer wants to know if you, the applicant, have the
skills, knowledge, self-confidence, and motivation necessary for the job. At this
point you can be confident that the employer saw something of interest in your resume.
He or she also wants to determine whether or not you will fit in with the organization's
current employees and philosophy. Similarly, you will want to evaluate the position
and the organization, and determine if they will fit into your career plans. The
interview is a two-way exchange of information. It is an opportunity for both parties
to market themselves. The employer is selling the organization to you, and you are
marketing your skills, knowledge, and personality to the employer.
Interview Preparation
Research is a critical part of preparing for an interview. If you
haven't done your homework, it is going to be obvious. Spend time researching and
thinking about yourself, the occupation, the organization, and questions you might
ask at the end of the interview.
Step 1: Know Yourself
The first step in preparing for an interview is to do a thorough
self-assessment so that you will know what you have to offer an employer. It is
very important to develop a complete inventory of skills, experience, and personal
attributes that you can use to market yourself to employers at any time during the
interview process. In developing this inventory, it is easiest to start with experience.
Once you have a detailed list of activities that you have done (past jobs, extra-curricular
involvements, volunteer work, school projects, etc.), it is fairly easy to identify
your skills.
Simply go through the list, and for each item ask yourself "What
could I have learned by doing this?" "What skills did I develop?" "What issues/circumstances
have I learned to deal with?" Keep in mind that skills fall into two categories
- technical and generic. Technical skills are the skills required to do a specific
job. For a laboratory assistant, technical skills might include knowledge of sterilization
procedures, slide preparation, and scientific report writing. For an outreach worker,
technical skills might include counseling skills, case management skills, or program
design and evaluation skills
Generic skills are those that are transferable to many work settings.
Following is a list of the ten most marketable skills. You will notice that they
are all generic.
1. Analytical/Problem Solving
2. Flexibility/Versatility
3. Interpersonal
4. Oral/Written Communication
5. Organization/Planning
6. Time Management
7. Motivation
8. Leadership
9. Self-Starter/Initiative
10. Team Player
Often when people think of skills, they tend to think of
those they have developed in the workplace. However, skills are developed in a variety
of settings. If you have ever researched and written a paper for a course, you probably
have written communication skills. Team sports or group projects are a good way
to develop the skills required of a team player and leader. Don't overlook any abilities
you may have When doing the research on yourself,
identifying your experience and skills is important, but it is not all that you
need to know. Consider the answers to other questions such as:
1. How have I demonstrated the skills required in this position?
2. What are my strong points and weak points?
3. What are my short term and long-term goals?
4. What can I offer this particular employer?
5. What kind of environment do I like? (i.e. How do I like to be supervised? Do
I like a fast pace?)
6. What do I like doing?
7. Apart from my skills and experience, what can I bring to this job?
Step 2: Know the Occupation
The second step in preparing for an interview is to research the
occupation. This is necessary because in order to present a convincing argument
that you have the experience and skills required for that occupation, you must first
know what those requirements and duties are. With this information uncovered, you
can then match the skills you have (using the complete skills/experience inventory
you have just prepared) with the skills you know people in that occupational field
need. The resulting "shortlist" will be the one that you need to emphasize during
the interview.
It is also in your best interest to identify the approximate
starting salary for that position, or those similar. There are several ways to find
out about an occupation: Acquire a copy of the job description from the employer
(Human Resources/Personnel) or check with Student Employment Services. If you are
responding to an advertisement, this may also supply some details. >
Step 3: Know the Organization
The more you know about an organization, the better prepared you
will be to discuss how you can meet its needs. Some of the characteristics that
you should know about an organization are:
1. Where is it located?
2. How big is it?
3. What are its products and whom does it serve?
4. How is the organization structured?
5. What is its history?
6. Have there been any recent changes, new developments?
You can access this information in many ways.You can have
it through websites which you can locate by searching by industry and company name
Finally, you can visit or phone the organization and request some information on
their products, services or areas of research
Step 4: Prepare Questions
Having completed your background research, you are now ready to
prepare questions to ask the interviewer(s). Try to think of questions for which
the answer was not readily available in company literature. Intelligent well thought-out
questions will demonstrate your genuine interest in the position. Be careful how
many questions you ask, however, as too many can imply you feel the interview was
not successfully run. Pick your questions with care - this is your chance to gather
information, so ask about what you really want to know. Avoid sounding critical
by mentioning negative information you may have discovered. This is one of the most
effective ways to compare different employers, so for issues of particular importance
to you (for example, whether they support staff upgrading), you should ask the same
questions of each employer. Some sample questions are:
1. What are the most significant factors affecting your business today?
2. How have changes in technology most affected your business today?
3. How has your business/industry been affected by the recession?
4. How has your company grown or changed in the last couple of years?
5. What future direction do you see the company taking?
6. Where is the greatest demand for your services or product?
7. Where is most of the pressure from increased business felt in this company?
8. Which department feels it the most?
9. How do you differ from your competitors?
10. How much responsibility will I be given in this position?
11. What do you like about working with this organization? Can you tell me more
about the training program?
12. Have any new product lines been introduced recently?
13. How much travel is normally expected?
14. What criteria will be used to evaluate my performance?
15. Will I work independently or as part of a team?
16. How did you advance to your position?
17. What are the career paths available in this organization?
18. When can I expect to hear from you regarding this position?
It is very important to ask the last question because employers
want to hire individuals who are interested in the position - and asking this question
definitely helps to demonstrate interest on your part. Exercise judgment when asking
questions to an employer. When being interviewed by a large company that has a high
profile, one would not ask the question. "What is the history of your company and
how was your company started?" You can find the answer to this question in the company's
annual report or articles in magazines/newspapers. However, small- and medium-sized
companies do not always produce publicly avail available annual reports and it may
be difficult to access information on the company and its role in the industry.
This question is appropriate if you have exercised all other ways to find out the
answer.
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